Best Cloud-Based Incident Management Software 2026 - Free & Paid

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identif...load more

Opsgenie is a modern incident management and response solution for operating always-on services.

Freshservice helps small businesses and IT teams manage tickets, assets, and internal support workflows with automation and dashboards. Its most used by IT and administrative teams in service-based organizations. Reviewers highlight its ticket manage...load more

BigPanda s platform for Event Correlation and Automation, powered by AIOps, keeps businesses running with AI that transforms IT data into insight and action. BigPanda helps organizations take a giant step towards Autonomous IT Operations by turning I...load more

incident.io is a Slack-powered incident management platform. We help high-growth companies declare, collaborate, communicate around and learn from events that disturb their normal course of business - from critical infrastructure being down, to data ...load more

Rootly is a Slack-native incident management app and platform that automates tedious manual work during incidents. Companies like Canva, Grammarly, Squarespace, and 100's of others trust Rootly daily to create a simple, consistent, and delightful inc...load more

Jira Service Management helps IT and service teams manage tickets, automate workflows, and track issues across departments. Its most used by small businesses in IT services and software, especially those already using Atlassian tools. Reviewers highl...load more

SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management....load more

Zenduty is an end-to-end incident and on-call management solution. Zenduty provides cross-channel(Email, Phone, SMS, Slack, MS Teams) alerts to your team whenever your services encounter any downtime. Main features include flexible on-call scheduling...load more

Resolver s incident management software removes gaps in oversight, increases operational efficiency, and generates actionable insights to let security teams stop chasing incidents and start getting ahead of them. With powerful built-in reporting capa...load more

FireHydrant is the only comprehensive incident management platform that allows you to create consistency for the entire incident response lifecycle to focus on fighting fires faster. From alert to retrospective, tracking, communicating, and reporting...load more

Grafana OnCall is an on-call management tool that helps businesses reduce toil in on-call management through simpler workflows & interfaces.

Moogsoft is an AIOps & Observability platform with intelligent monitoring solutions that helps IT Ops, Devops, SRE's & engineering teams reduce noise, prioritize incidents, reduce escalations and ensure uptime. Moogsoft delivers the most advanced clo...load more

ilert is an AI-first platform for alerting, on-call management, and status pages that helps operations teams respond to incidents faster. ilert seamlessly integrates with your monitoring tools and extends them with reliable alerting, on-call scheduli...load more

Next-generation ticketing system that is empowered by your conversations and messages on Slack. Suptask conversational ticketing improves efficiency and team collaboration, resulting in faster resolution times and happier customers. DevOps, Engineeri...load more

Workday HCM helps enterprise teams manage HR, payroll, and talent operations at scale. Its most used by large organizations in IT services, healthcare, and insurance. Reviewers highlight its employee portal and onboarding tools, while noting navigati...load more

Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether theyre in the contact center or working remote. Scale and optimise service by leveraging AI and integrating popular support c...load more

Datadog helps small tech-driven teams stay ahead of infrastructure issues with real-time alerts, fast log analysis, and cloud monitoring. Its commonly used by IT and engineering teams in SaaS and cloud-native environments. While users value its depth...load more

Track the performance of Windows, Linux, FreeBSD, and OS X servers with more than 60 performance metrics including CPU, disk, memory, thread, and handle count of processes and services. In addition to monitoring servers, install ready-to-use 50+ plug...load more

Splunk is the key to enterprise resilience. Trusted by the world leading organizations to keep their digital systems secure and reliable, Splunk can prevent major issues, absorb shocks, and accelerate transformation. With visibility into all your dig...load more

SafetyCulture helps small businesses in construction, automotive, and consumer services manage inspections, compliance, and quality. It stands out for mobile access and customizable tracking, enabling teams to complete audits and resolve issues in th...load more

ServiceDesk Plus empowers IT help desks to accelerate resolution timelines with no-code help desk automations, ticketing workflows, SLAs, AI-powered chatbot, and employee self-service portal. Incident tickets and service requests can be categorized, ...load more

Unified data platform with full-stack analysis tools, empowering software teams and ideal for engineers.

Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers. Elevate beyond traditional ticketing to a platform that anticipates needs with predictive analysis, streamlines operati...load more

Zoho Creator is a Business Process Management (BPM) software where you can build, automate routine tasks, and manage your data efficiently. Create custom forms, configure workflows, build informative pages, and get your app up and running in no-time....load more