Best Customer Journey Mapping Tools Software for 2026 - Krowdbase
Customer Journey Mapping Tools helps organizations eliminate spreadsheet chaos and email-driven workflows while aligning stakeholders around clear responsibilities and outcomes. Instead of stitching together point tools, a dedicated customer journey mapping tools platform centralizes workflows, data, and communication so decisions move faster and errors drop. Teams across marketing and sales teams coordinating campaigns see immediate gains from consistent processes, governed access, and reliable records of who did what and when. Krowdbase lists the best Customer Journey Mapping Tools Software with pricing, features, screenshots, and demos. Compare vendors easily to find the right fit for your team size, industry, and budget.
During evaluation, focus on configurability, admin effort, reporting depth, and how well it integrates with CRM, ERP, HRIS, and collaboration suites. Selecting the right customer journey mapping tools solution today sets a durable foundation for scale, resilience, and measurable ROI over time. Clear pricing and transparent roadmaps help teams adopt confidently.
141 Softwares | Rankings updated: Jan 13, 2026
Top 5 Customer Journey Mapping Tools Software
Explore top Customer Journey Mapping Tools Softwares with features, pricing, screenshots, and videos
Mailchimp
Mailchimp is a marketing platform primarily used by small businesses in marketing and IT services to manage email campaigns and customer outreach. Users value its drag-and-drop editor and real-time analytics for campaign tracking. Its AI growth...load more
Pipedrive
Pipedrive is a customer relationship management (CRM) tool built for small businesses in industries such as IT, marketing, and finance. It supports sales, marketing, and admin teams in managing leads and pipelines through visual drag-and-drop...load more
Marketo Engage
Adobe Marketo Engage is a powerful, scalable and marketer-friendly marketing automation solution that enables brands to create a global marketing COE to orchestrate and execute cross channel campaigns across buying journeys. It helps improve buyer...load more
Hotjar
Hotjar helps small businesses improve website performance by visualizing user behavior and gathering feedback through heatmaps, surveys, and session recordings. It most used by marketing teams for conversion optimization. Reviewers highlight...load more
Lucky Orange
Website optimization tools used by 500,000+ sites worldwide. Heatmaps, recordings, surveys, live chat and more included in every plan.
XM for Customer Experience
Stop customer issues from becoming lost revenue with the world's most advanced, AI-driven customer experience platform. Qualtrics XM for Customer Experience gives every employee the tools they need to improve every key moment along the customer...load more
Similarweb
At Similarweb, were dedicated to helping businesses harness the full power of the digital world. Our solutions address a wide range of needs - from in-depth competitive analysis across marketing channels to actionable, large-scale data insights....load more
Pendo
Build best-in-class products for your customers. Scale customer onboarding by designing guided experiences that are proven to accelerate time to value. Leverage best-in-class product analytics to understand successful user behaviors and...load more
CardBoard
CardBoard is the world's #1 user story mapping app. Collaborate with you team in real-time even if they are scattered across the globe. Easy to use and helps team build products that customers love. Sync your boards with tools like Jira, Trello,...load more
LeadSquared
LeadSquareds Healthcare CRM is a comprehensive solution that complies with 21 CFR Part 11 and HIPAA, ensuring secure data capture, transfer, and management. It offers seamless EMR/EHR integration, efficient patient management, and robust scheduling...load more