Best Speech Analytics Software for Small Businesses 2026 - Free & Paid

CallAI uses AI to analyze and extract insights from conversations. CallAI can help businesses improve customer satisfaction, agent performance, and operational efficiency by providing features such as: ? Automatic quality assurance scorecards ? Custo...load more

NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continu...load more

Gong unlocks your most value data set our customer conversations y recording and analyzing your team calls made via web conferencing, dialers, and phone. However you makes calls or whichever CRM software your team relies on to track sales: Gong integ...load more

Transkriptor instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings, letting you stay fully engaged in the conversation without worrying about taking notes. With calendar integration, Transkriptor automates...load more

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced co...load more

Rilla is the leading speech analytics software for the home improvement industry. Rilla AI automatically transcribes, analyzes, and gives field sales reps feedback to improve their close rates and help their sales managers save dozens of hours every ...load more

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian...load more

Stop customer issues from becoming lost revenue with the world's most advanced, AI-driven customer experience platform. Qualtrics XM for Customer Experience gives every employee the tools they need to improve every key moment along the customer journ...load more

Convin.ai is an AI-powered solution designed to improve contact center performance across sales, support, and collections. Trusted by Titan and Asian Paints, Convin AI platform automates interactions, improves quality, and boosts efficiency. Key prod...load more

JustCalls Call Recording software makes every conversation a learning opportunity. Review past calls to spot key takeaways, refine outreach, and stay compliant. Play recordings directly from synced CRM profiles like Salesforce and HubSpot. Use them f...load more

Talkatoo is a voice-enabled AI tool that integrates effortlessly with your workflow, transforming speech to text with specialized vocabularies. You focus on patient care; we handle the technology. Designed to be affordable and tailored for veterinary...load more

AI-enabled mobile app that helps non-native speakers improve English speaking. Listed in top 10% of language learning apps and the #1 Education App in the Apple App Store (2019), ELSA gives detailed feedback on pronunciation, fluency, grammar and voc...load more

Best for: Large companies with 200+ employees Sprinklr offers the industrys most advanced social media analytics tools for enterprises. Sprinklr leverages the industrys most advanced AI engine to listen to customer conversations across 35+ social and...load more

Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels.

Chorus' call recording software will change the way your team collaborates. With every sales call and customer meeting captured and analyzed in our Conversation Cloud, everyone in the organization can maintain alignment at speed, and become more cust...load more

Stop randomly searching through thousands of customer interactions to find the right information. Gain an overview of your teams' on-the-ground reality with our conversational intelligence platform! Boost your business by gaining a better understandi...load more

ClearTouch's auto-dialer system streamlines outbound calling by automatically dialing numbers from a preloaded list. Its smart filtering ensures that only answered calls are routed to live agents, while unanswered calls, voicemails, and busy tones ar...load more

Leexi is a conversational analysis tool. - We link your CRM with your VoIP and/or video conferencing tool. - Then we automatically output the transcript and analyse the performance of the best people ... Read more

Sunoh.ai is an EHR-agnostic ambient listening technology that uses AI and voice recognition to turn patient-provider conversations into clinical documentation. Providers get more time with patients as Sunoh.ai documents the visit. It listens to a con...load more

MaxContact is the AI-powered customer engagement platform that transforms customer conversations into measurable business outcomes. Built around industry-leading intelligent dialling technology and smart automation, we help teams connect with the rig...load more

CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. With just one line of (easy to implement) code we uncover analytics for all the conversations and leads that matter to you. Ca...load more

Appen is the global leader in AI training data. With more than 27 yearsxperience in data sourcing, annotation, and model evaluation, we power AI innovation with our word-class platform, global crowd, and expertise. Appen enables AI innovation, buildi...load more

QEval is Etechs SaaS-based quality monitoring platform, focusing Operations, and strategic solution designed for contact centers. It accomplishes stringent demands of quality, customer experience, and compliance. QEval with Etech as your partner help...load more

EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experienced customer success team, EvaluAgent ... Read more

Snowfly provides industry leading Engagement programs that leverage Gamification, Incentives, and Speech Analytics for any industry. Snowfly Offers month-to-month contracts because our programs WORK - and our average customer tenure of over 6 years a...load more