BITE vs Nextep Self-Order Kiosks Comparison: Everything You Need to Know Before Choosing

Nextep Self-Order Kiosks is a self-service ordering solution from Nextep Systems, a US company that develops kiosk software and hardware for restaurants and food service operators. Busy restaurants, stadiums, universities and corporate cafeterias often struggle with long queues, staff shortages and order inaccuracies at the counter, and customers increasingly expect to personalise their meals and pay quickly. Nextep addresses these challenges by providing kiosks through which guests can browse menus, customise items and complete payment themselves, freeing staff to focus on food preparation and service. Its approach emphasises flexibility and personalisation: operators can deliver special menus for different locations or dayparts, offer tailored options for dietary preferences, and use order histories to create a more personal experience for returning guests. The result is intended to increase throughput and average ticket values while improving order accuracy and customer satisfaction. Key features include intuitive touchscreen ordering interfaces with rich imagery, configurable menus and modifiers, suggestive selling and combination offers, and support for multiple languages and accessibility options. Customers can identify themselves through loyalty programmes or accounts, allowing the kiosk to recall previous orders and favourites, while nutritional information and allergen filters help guests make informed choices. Payment options typically include card, mobile wallet and campus or employee payment systems. Integrations with point-of-sale platforms, kitchen display systems and loyalty programmes ensure that kiosk orders flow seamlessly into existing operations, and centralised management tools let operators update content across multiple sites. Reporting provides insight into sales, item performance and kiosk usage. Nextep offers both freestanding and countertop hardware options along with software. It serves quick-service and fast-casual restaurants, sports and entertainment venues, college dining, healthcare and corporate food service providers. Pricing is not published in this listing, and no information is provided about a free trial or free version.