Epic vs American Well Comparison: Everything You Need to Know Before Choosing

American Well, operating under the Amwell brand, is a digital care and telehealth platform company whose enterprise solutions help health systems, health plans and employers deliver virtual care at scale. Healthcare organisations face growing demand for convenient access, persistent clinician shortages and pressure to reduce the cost of care, and fragmented point solutions for video visits, remote monitoring and behavioural health can be difficult to manage and integrate. Amwell’s approach is to provide a unified, scalable platform that supports a wide range of virtual care programmes, from on-demand urgent care to scheduled specialist consultations and acute inpatient services, while connecting securely to existing clinical workflows. The company positions its technology as infrastructure for hybrid care, in which in-person and digital interactions are coordinated rather than managed as separate channels. The platform includes consumer-facing video visit applications, clinician workspaces, telehealth carts and in-room devices for hospitals, virtual nursing and telesitting capabilities, and programmes covering behavioural health, digital musculoskeletal therapy and chronic condition management. Automated care programmes and digital engagement tools help organisations extend care between visits. Amwell integrates with major electronic health record systems such as Epic and Oracle Health, and supports interoperability standards to keep records complete. Its clinical network, Amwell Medical Group, can supplement a customer’s own clinicians where additional capacity is needed. The company has also worked with government health services, including military health programmes. Deployment is cloud-based and supported by implementation and change management services. Amwell serves hospitals and health systems, payers, employers and public sector bodies across specialties including urgent care, acute care, paediatrics, behavioural health and telestroke, making it most relevant to larger organisations building comprehensive virtual care strategies. Pricing is quote-based and is not published in this listing, and no free trial or free version details are recorded, as contracts are typically negotiated at enterprise level.