Aigens Ordering

Aigens Ordering is a cloud-based ordering and payments platform developed by Aigens, a Hong Kong-headquartered technology company serving the food and beverage sector across Asia and beyond. The product gives restaurant operators a single system through which they can accept online orders, collect payments and manage customer interactions, rather than relying on a patchwork of third-party delivery apps, standalone payment terminals and manual order entry. Its central proposition is that restaurants should own their digital ordering channel and the customer data it generates, reducing dependence on aggregator commissions while improving the speed and accuracy of service in dine-in, takeaway and delivery settings.

The platform spans several ordering touchpoints. QR code table ordering lets guests browse a digital menu, customise items and pay from their own phones, which shortens queues and relieves pressure on floor staff. Branded web and app ordering supports pickup and delivery, while self-service kiosks extend the same menu logic to quick-service environments. Orders flow directly into the kitchen and front-of-house systems, with integrations to widely used point of sale platforms so that menus, pricing and item availability remain synchronised. Payment processing covers major card schemes and regional digital wallets, an important consideration for operators in markets where mobile payment methods dominate. Beyond transactions, Aigens provides membership and loyalty tools, promotional campaigns, vouchers and customer analytics, allowing operators to recognise repeat guests and measure the effect of offers on basket size and visit frequency. Menu management, multi-brand and multi-outlet administration, and reporting dashboards give head-office teams visibility across a group. The solution is aimed at restaurant chains, cafes, quick-service brands, food courts and hospitality groups that want to digitise ordering at scale while retaining control of their brand experience. Deployment is delivered as a managed cloud service with onboarding support. Pricing is quote-based and not published in this listing, and no information on a free trial or free version is provided here.