AWS Systems Manager

AWS Systems Manager is a management service within Amazon Web Services that provides visibility and control over infrastructure running in AWS, in on-premise data centres and in other clouds. As organisations operate growing fleets of virtual machines, containers and managed services, keeping systems patched, configured consistently and responsive to operational issues becomes challenging, particularly when teams use a mixture of scripts and separate tools. AWS Systems Manager addresses this by bringing together a set of capabilities for operations management, application management, change management and node management under a single console and API. Its approach relies on a lightweight agent installed on managed nodes, which allows administrators to execute commands, apply patches and collect inventory securely without opening inbound ports or managing bastion hosts. By integrating closely with other AWS services, it enables operational data and automated actions to be combined into repeatable workflows.

Key capabilities include Session Manager for secure, auditable shell access, Run Command for executing scripts across fleets, Patch Manager for automated operating system patching, State Manager for maintaining desired configurations, and Inventory for collecting software and configuration data. Parameter Store offers secure storage for configuration values and secrets, while Automation runbooks orchestrate common maintenance and remediation tasks. OpsCenter and Incident Manager help teams track and resolve operational issues, and Change Manager provides approval workflows for infrastructure changes. Integrations with Amazon CloudWatch, AWS Config, EventBridge and Identity and Access Management allow Systems Manager to respond to events and enforce access policies. The service is cloud-based and supports Windows, Linux and macOS nodes, including hybrid servers outside AWS. It is used by cloud operations teams, DevOps engineers, system administrators and managed service providers across organisations of all sizes and industries. Pricing is not published in this listing; many features carry no additional charge while others are usage-based, and no trial details are given.