Call Loom

Call Loom is an AI-based call tracking and interactive voice response solution that helps businesses manage phone communications. The system enables teams to transcribe phone calls in real-time, provide attribution data to track call sources by channel or campaign, and offer sentiment analysis to monitor customer conversation tone. Call Loom includes features such as live call monitoring, call quality insights, and performance optimization tools that allow businesses to review conversations and identify patterns. The platform can be integrated with CRM systems to store leads and conversations in one location, routes calls through dynamic numbers for transparency, and monitors how teams handle calls. Additional features include call storage, recording capabilities, and mobile application access for tracking and responding to calls from smartphones.