CareTend

CareTend is a post-acute care software platform offered by WellSky, a major provider of healthcare and community care technology. It is designed for organisations delivering home infusion, specialty pharmacy, home medical equipment and related services, where clinical, pharmacy, delivery and billing operations must work closely together. These providers manage complex workflows, including intake and benefits verification, prescription processing, compounding and dispensing, nursing visits, equipment management and multi-payer billing. Using separate systems for each function can lead to communication gaps, duplicate data entry and revenue leakage. CareTend addresses this by combining the tools these organisations need in one application, helping to streamline tasks, improve communication and facilitate collaboration between departments. Its approach centres on a shared patient record that follows the patient from referral through delivery of care and reimbursement, supporting both operational efficiency and quality of care.

Key capabilities include referral intake, eligibility and authorisation management, pharmacy management with dispensing and compounding workflows, inventory control, and delivery and logistics tracking. Nursing and clinical documentation supports home infusion therapy, while home medical equipment functionality manages rentals, sales, maintenance and proof of delivery. Revenue cycle management features cover billing for medical and pharmacy benefits, claims submission, collections and reporting, helping organisations reduce denials and improve cash flow. Electronic referral and e-prescribing connectivity, along with integrations with payers and partners, reduce manual work. Mobile tools support clinicians and delivery staff in the field. Analytics and reporting provide operational and financial insight, supporting compliance and accreditation requirements. WellSky provides implementation services, training and support, and the platform is delivered in a hosted environment. CareTend is aimed at home infusion providers, specialty pharmacies, home medical equipment suppliers and health systems with post-acute service lines. Pricing is quote-based and not published in this listing, and no free trial or free version details are provided.