Castel Detect Live
Castel Detect LIVE analyzes LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Ensure real-time compliance.
What is Castel Detect Live?
Castel Detect LIVE is the LIVE alternative for contact center speech analytics. It provides LIVE compliance and post-call analysis, supporting your quality assurance initiatives. This centers focus on agent behaviors positively and negatively impacting customer experience outcomes. Our analytics process occurs during a LIVE call, so you can take real-time action to ensure compliance and best practice adherence. We provide voice-based analytics, event targeting, agent alert, and workflow tools.
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Features
FAQ
The official website of Castel Detect Live is http://www.castel.com/
Castel Detect LIVE is the LIVE alternative for contact center speech analytics. It provides LIVE compliance and post-call analysis, supporting your quality assurance initiatives. This centers focus on agent behaviors positively and negatively impacting customer experience outcomes. Our analytics process occurs during a LIVE call, so you can take real-time action to ensure compliance and best practice adherence. We provide voice-based analytics, event targeting, agent alert, and workflow tools.
Castel Detect Live belongs to the Contact Center Quality Assurance, Speech Recognition category.
Castel Detect Live offers features such as Call Recording, Feedback Management, Reporting/Analytics, Sentiment Analysis, Audio Capture, Customizable Macros, Multi-Language, Speech-to-Text Analysis, Voice Recognition.
No, Castel Detect Live does not offer a free trial.
Pricing
Starting at:
USD 1/per month
Free Trial Available
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