Castel Detect Live
Castel Detect LIVE analyzes LIVE calls with high accuracy, alerts, reminders, scripting, and call scoring. Ensure real-time compliance.
What is Castel Detect Live?
Castel Detect LIVE is the LIVE alternative for contact center speech analytics. It provides LIVE compliance and post-call analysis, supporting your quality assurance initiatives. This centers focus on agent behaviors positively and negatively impacting customer experience outcomes. Our analytics process occurs during a LIVE call, so you can take real-time action to ensure compliance and best practice adherence. We provide voice-based analytics, event targeting, agent alert, and workflow tools.
Video
Features
Call Recording
Feedback Management
Reporting/Analytics
Sentiment Analysis
Audio Capture
Customizable Macros
Multi-Language
Speech-to-Text Analysis
Voice Recognition
FAQ
The official website of Castel Detect Live is http://www.castel.com/
Castel Detect Live belongs to the Contact Center Quality Assurance, Speech Recognition category.
Castel Detect Live offers features such as Call Recording, Feedback Management, Reporting/Analytics, Sentiment Analysis, Audio Capture, Customizable Macros, Multi-Language, Speech-to-Text Analysis, Voice Recognition.
No, Castel Detect Live does not offer a free trial.
Need help choosing this software?
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Pricing
Starting at:
$1/per month
Free Trial Available