ClaimVantage Suite

ClaimVantage Suite is a claims management solution for life, health and disability insurers, providing full lifecycle management of claims from first notice through to settlement and ongoing benefit payments. Founded in Ireland and now part of Majesco, ClaimVantage built its product on the Salesforce platform, which distinguishes it from many legacy claims systems. The product addresses the complexity of administering life, disability, absence and supplemental health claims, which often involve extensive documentation, medical assessments, recurring payments and strict regulatory requirements. Legacy systems in this area are frequently inflexible and costly to maintain, making it difficult for insurers to improve customer experience or adapt to new products. ClaimVantage’s approach is to offer a configurable, cloud-based solution that automates key processes, supports digital engagement with claimants and employers, and allows insurers to modernise their claims operations without extensive custom development.

Key capabilities include intake and first notice of loss, claim assessment and decision workflows, benefit calculation, recurring payment management including offsets and adjustments, and correspondence generation. Case management tools help claims handlers manage tasks, documentation and communications, while rules engines support consistent decision-making. Portals for claimants, employers and brokers enable self-service submission and status tracking. Leave and absence management functionality supports compliance with employment leave regulations, particularly in the United States. Reporting and analytics provide visibility into claim volumes, cycle times, reserves and outcomes. Built on Salesforce, the platform benefits from the underlying security, configurability and integration capabilities, connecting with policy administration, billing, payment and document management systems. Its configurability also helps carriers launch new products and adapt processes without lengthy development cycles. It is aimed at life, disability and group benefits insurers, reinsurers and third-party administrators, ranging from mid-sized carriers to large multinational insurers. Pricing starts from around USD 300 with a free trial available; there is no permanently free version of the suite.