Datatrac Web

Datatrac Web is a courier and delivery management solution designed to help businesses track orders, drivers and billing across multiple locations. Datatrac has a long history in the courier sector, and its web-based system reflects the needs of companies that run same-day, scheduled and routed delivery work from several branches while still wanting a consolidated view of operations. The central problem it tackles is fragmentation: when each depot manages orders and drivers independently, customer service suffers, invoicing becomes slow and management lacks reliable information on volumes and margins. Datatrac Web addresses this by centralising order entry, dispatch and tracking in a browser-based application, so that staff at any site can see the status of jobs in real time and customers can be given consistent service regardless of which location fulfils their order. The design prioritises practical, day-to-day usability for dispatchers and customer service teams over elaborate analytics.

Functionality spans order capture through staff entry and customer-facing web ordering, dispatch assignment, driver communication and tracking, and proof of delivery capture through mobile devices, including signatures and time stamps. Customers can check the progress of their shipments online, reducing inbound calls, while the billing side of the system calculates charges based on configurable rate tables, zones and surcharges and produces invoices and statements. Reporting tools summarise activity by customer, driver, service type and location, supporting both operational oversight and commission or settlement calculations for drivers and contractors. The product is delivered as a hosted web application, avoiding local server maintenance, and it can exchange data with accounting software and customer systems. Datatrac Web is aimed at courier companies, messenger services, medical and legal delivery providers and small-to-mid-sized logistics operators with more than one branch. Pricing starts from around USD 100; no free trial is listed and there is no permanently free version.