FastChat
AI-enabled support tool helping customer support managers & website administrators to address customer queries using homepage chatbots.
What is FastChat?
FastChat is a customer query solution that works with TechMatrix proprietary CRM systems to offer chat services on company homepages. It functions as the default option for any incoming queries, linking with AI-powered tools to provide immediate solutions around the clock. Users can also switch between automated and live responses sent by an operator. Available in English, Thai, and Japanese, it collects response records from previous web chats and manages them through FastHelp, assessing customer testimonials on the way. It organizes points of contact centrally to facilitate omnichannel support and boost customer satisfaction and contact center productivity.
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FAQ
The official website of FastChat is https://www.techmatrix.co.jp/
FastChat is a customer query solution that works with TechMatrix proprietary CRM systems to offer chat services on company homepages. It functions as the default option for any incoming queries, linking with AI-powered tools to provide immediate solutions around the clock. Users can also switch between automated and live responses sent by an operator. Available in English, Thai, and Japanese, it collects response records from previous web chats and manages them through FastHelp, assessing customer testimonials on the way. It organizes points of contact centrally to facilitate omnichannel support and boost customer satisfaction and contact center productivity.
FastChat belongs to the Chatbot, Live Chat category.
FastChat offers features such as Automated Responses, Chatbot, Customer Support.
No, FastChat does not offer a free trial.
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