Freshservice – Features, Pricing & Reviews 2025 | Krowdbase
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Freshservice

Freshservice is a cloud-based help desk solution that helps businesses manage IT assets, inventory data, product releases, and more.

What is Freshservice?

Freshservice helps small businesses and IT teams manage tickets, assets, and internal support workflows with automation and dashboards. Its most used by IT and administrative teams in service-based organizations. Reviewers highlight its ticket management and SLA tracking features, while reporting limitations and alert setup complexity are common drawbacks. Recent updates like Freddy AI and ticket translation improve speed and multilingual support.

Features

Alerts/Notifications
Backup and Recovery
Compliance Management
Disaster Recovery
Incident Management
Policy Management
Secure Data Storage
Task Management
Approval Process Control
Audit Trail
Completion Tracking
Document Storage
Electronic Signature
Workflow Management
Access Controls/Permissions
Alerts/Escalation
Automated Routing
Multi-Channel Communication
Prioritization
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Alerts/Notifications
Asset Tracking

Pricing

Starting at:

USD 29/per month

Free Trial Available

Reviews(0)

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