Intelligent Service Management
Intelligent Service Management is a robust, full-featured service management suite aided by Luma the Virtual Support Agent with AI.
What is Intelligent Service Management?
Intelligent Service Management (ISM) is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers. ISM works on a Hyper-SaaS framework that aims to speed product implementation. Known for enterprise capabilities and value pricing.
Video
Features
FAQ
The official website of Intelligent Service Management is http://www.serviceaide.com/
Intelligent Service Management (ISM) is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers. ISM works on a Hyper-SaaS framework that aims to speed product implementation. Known for enterprise capabilities and value pricing.
Intelligent Service Management belongs to the Change Management, Help Desk, IT Management, IT Service, ITSM category.
Intelligent Service Management offers features such as Approval Workflow, Change Planning, Access Controls/Permissions, Alerts/Escalation, Automated Routing, Multi-Channel Communication, Self Service Portal, Service Level Agreement (SLA) Management, Alerts/Notifications, Ticket Management, Inventory Management, Problem Management, Asset Tracking, Configuration Management, Service Catalog.
No, Intelligent Service Management does not offer a free trial.
Pricing
Starting at:
$50/per month
Free Trial Available
Reviews(0)
Write a reviewIntelligent Service Management alternatives
TeamViewer
TeamViewer is widely used by small businesses for remote support and desktop access, especially in IT and software services. It stands out for its secure access controls and screen sharing, though pricing and support policies are common concerns. Rec...load more
monday.com
monday.com helps small businesses manage projects, tasks, and workflows with customizable boards. Its popular in marketing, IT services, and software services, especially among administrative and creative teams. Users value its team collaboration too...load more
Rippling
Rippling is an all-in-one HR and workforce management tool mainly used by small and midsize businesses. It is notable for its global payroll capabilities and the automated onboarding and offboarding functions used to save time. Although its pricing i...load more
Zendesk Suite
Zendesk Suite helps small businesses manage customer support across email, chat, and messaging channels. Its most used by IT services and software services teams handling daily ticketing workflows. Reviewers highlight its structured ticket management...load more
Freshdesk
Freshdesk is a help desk platform used by small businesses in IT and education. It helps teams manage support tickets across channels, with strengths in automation and collaboration. Users value ticket tracking and real-time chat, but cite limits in ...load more
Deel
Deel helps manage global payroll, contractor onboarding, and compliance across borders. Its most used by IT and software services teams handling remote work. Youll appreciate its centralized dashboard and electronic signature tools, though pricing an...load more
Wrike
Wrike is a project management platform used by small businesses in IT services, marketing, and education to manage tasks, workflows, and timelines. Users highlight its dashboards and collaboration tools as standout features, while some cite a steep l...load more
Malwarebytes for Business
Malwarebytes for Business is a cybersecurity platform that protects laptops, servers, and mobile devices against threats. The endpoint security portfolio combines layers of protection and threat intelligence to secure organizations from threats, incl...load more
Zoho Desk
Zoho Desk helps small businesses manage customer support across email, chat, and social media platforms. Its most used by administrative and IT teams in service-oriented firms. Reviewers value its ticket management and automation tools, though report...load more
AVG Antivirus Business Edition
Protect your business endpoints from ransomware, malware, hackers, and more with AVG Antivirus Business Edition.