Intelligent Service Management – Features, Pricing & Reviews 2026 | Krowdbase
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Intelligent Service Management

Intelligent Service Management is a robust, full-featured service management suite aided by Luma the Virtual Support Agent with AI.

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What is Intelligent Service Management?

Intelligent Service Management (ISM) is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers. ISM works on a Hyper-SaaS framework that aims to speed product implementation. Known for enterprise capabilities and value pricing.

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Categories

Change Management SoftwareHelp Desk SoftwareIT Management SoftwareIT Software

Features

Approval Workflow
Change Planning
Access Controls/Permissions
Alerts/Escalation
Automated Routing
Multi-Channel Communication
Self Service Portal
Service Level Agreement (SLA) Management
Alerts/Notifications
Ticket Management
Inventory Management
Problem Management
Asset Tracking
Configuration Management
Service Catalog

FAQ

The official website of Intelligent Service Management is http://www.serviceaide.com/

Pricing

Starting at:

$50/per month

Free Trial Available

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