MiVoice Business Solution

MiVoice Business is a unified communications platform from Mitel, the Canadian communications company, designed for organisations that need scalable, reliable voice and collaboration capabilities. It addresses the needs of businesses running many sites or large user populations, where telephony must be resilient, feature-rich and integrated with other applications, and where different locations may require on-premises, virtualised or hosted deployments. MiVoice Business’s approach is to provide a software-based call control platform that can be deployed flexibly, supporting from a small office to many thousands of users across networked sites, while offering a consistent set of voice features, mobility options and contact centre capabilities. This allows organisations to modernise communications at their own pace while protecting existing infrastructure investments.

Key features include advanced call handling, hunt groups, auto attendants, voicemail, conferencing, mobility and softphone clients, and presence. Integration with Mitel MiCollab provides unified messaging, video, chat and team collaboration, while MiContact Center Business adds multichannel contact centre functions such as queue management, reporting and workforce tools. The platform supports SIP trunking, a range of Mitel IP desk phones and DECT handsets, and resilient clustering for high availability. Integrations are available for Microsoft Teams, Salesforce and other business applications, together with APIs for custom development. MiVoice Business can run on Mitel appliances, as a virtual machine on VMware or Hyper-V, or in private and public cloud environments, and it is often delivered through Mitel’s partner network. It is used by mid-sized and large enterprises, government agencies, education institutions, healthcare providers and hospitality businesses that require dependable enterprise telephony, including specialised features for hotels and hospitals. Its flexibility of deployment suits organisations with mixed legacy and modern infrastructure. Pricing starts from around USD 20.99, likely per user per month, with a free trial; there is no free version.