NITRO Help Desk
Simple, efficient automated help desk, customer support and trouble ticket system based on Microsoft Office 365, Teams, and SharePoint.
What is NITRO Help Desk?
NITRO IT Help Desk for Office 365, Teams and SharePoint is a complete out-of-the-box IT Help Desk solution for managing requests with efficient queue management, ticket resolution, graphs, charting and more. Utilize single sign-ons and Teams integration to resolve tickets quickly and efficiently. Unlimited staff and end-users. Customizable workflows and forms.
Screenshots
Video
Categories
Features
FAQ
The official website of NITRO Help Desk is https://www.crowcanyon.com/applications/it-help-desk/
NITRO IT Help Desk for Office 365, Teams and SharePoint is a complete out-of-the-box IT Help Desk solution for managing requests with efficient queue management, ticket resolution, graphs, charting and more. Utilize single sign-ons and Teams integration to resolve tickets quickly and efficiently. Unlimited staff and end-users. Customizable workflows and forms.
NITRO Help Desk belongs to the Help Desk, IT Service category.
NITRO Help Desk offers features such as Access Controls/Permissions, Alerts/Escalation, Automated Routing, Multi-Channel Communication, Prioritization, Real-Time Notifications, Reporting/Analytics, Self Service Portal, Service Level Agreement (SLA) Management, Problem Management, Support Ticket Management, Third-Party Integrations, Ticket Management, Workflow Management.
No, NITRO Help Desk does not offer a free trial.
Pricing
Pricing not available
Reviews(0)
Write a reviewNITRO Help Desk alternatives
TeamViewer
TeamViewer is widely used by small businesses for remote support and desktop access, especially in IT and software services. It stands out for its secure access controls and screen sharing, though pricing and support policies are common concerns....load more
Zendesk Suite
Zendesk Suite helps small businesses manage customer support across email, chat, and messaging channels. Its most used by IT services and software services teams handling daily ticketing workflows. Reviewers highlight its structured ticket...load more
Freshdesk
Freshdesk is a help desk platform used by small businesses in IT and education. It helps teams manage support tickets across channels, with strengths in automation and collaboration. Users value ticket tracking and real-time chat, but cite limits in...load more
Wrike
Wrike is a project management platform used by small businesses in IT services, marketing, and education to manage tasks, workflows, and timelines. Users highlight its dashboards and collaboration tools as standout features, while some cite a steep...load more
Zoho Desk
Zoho Desk helps small businesses manage customer support across email, chat, and social media platforms. Its most used by administrative and IT teams in service-oriented firms. Reviewers value its ticket management and automation tools, though...load more
BeyondTrust Remote Support
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or...load more
LiveAgent
LiveAgent enables small businesses to manage customer support across chat, email, and social channels. Its most used by support and admin teams in IT services and retail industries. Ticket management and chat history are standout features while...load more
LiveChat
LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time.
Intercom
Intercom is the leading AI customer service company, helping businesses deliver incredible customer experiences at scale.
Bitrix24
Bitrix24 helps small businesses manage customer relationships, tasks, and internal communication from a single platform. Its most used by administrative and marketing teams working daily across CRM and project workflows. Reviewers value its task...load more