OTRS
Fully-managed service management solution with ticketing, workflow automation & notifications. Help customer teams improve CSAT & NPS.
What is OTRS?
OTRS is a fully-managed issue tracking solution that includes ticketing, workflow/process automation and notification, among its many issue resolution features. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that issues are responded to quickly and the best possible service is delivered in a cost-effective way. Try the issue tracking software today.
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The official website of OTRS is https://otrs.com/
OTRS is a fully-managed issue tracking solution that includes ticketing, workflow/process automation and notification, among its many issue resolution features. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that issues are responded to quickly and the best possible service is delivered in a cost-effective way. Try the issue tracking software today.
OTRS belongs to the Customer Service, Help Desk, IT Service, IT Ticketing Systems, ITSM, Issue Tracking, Knowledge Base, Remote Work, Service Desk, Workflow Management category.
OTRS offers features such as Alerts/Escalation, Dashboard, Inbox Management, Knowledge Base Management, Queue Management, Reporting & Statistics, Surveys & Feedback, Access Controls/Permissions, Automated Routing, Multi-Channel Communication, Prioritization, Real-Time Notifications, Reporting/Analytics, Self Service Portal, Service Level Agreement (SLA) Management, Alerts/Notifications, Inventory Management, Problem Management, Support Ticket Management, Task Management, Third-Party Integrations, Ticket Management, Workflow Management, Help Desk Management, Incident Management, Support Ticket Tracking, Asset Tracking, Configuration Management, Service Catalog, Assignment Management, Issue Auditing, Recurring Issues, Catalog Management, Customizable Branding, Customizable Templates, Full Text Search, Knowledge Management, User Management, Communication Management, Remote Access/Control, Business Process Automation, Calendar Management, Mobile Access, Workflow Configuration.
No, OTRS does not offer a free trial.
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