Richdesk
Web-based service desk with customer service portal designed for internal ITSM and external customer support.
What is Richdesk?
Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal.
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FAQ
The official website of Richdesk is https://www.richdesk.com/
Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal.
Richdesk belongs to the Help Desk, Customer Service, IT Asset Management, IT Ticketing Systems, ITSM, Knowledge Base category.
Richdesk offers features such as Alerts/Escalation, Automated Routing, Multi-Channel Communication, Reporting/Analytics, Self Service Portal, Service Level Agreement (SLA) Management, Call Center Management, Dashboard, Knowledge Base Management, Queue Management, Surveys & Feedback, Asset Tracking, Configuration Management, Inventory Management, Support Ticket Management, Incident Management, Service Catalog, Customizable Branding.
No, Richdesk does not offer a free trial.
Pricing
Starting at:
Pound 950
Free Trial Available
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