Richdesk – Features, Pricing & Reviews 2026 | Krowdbase
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Richdesk

Web-based service desk with customer service portal designed for internal ITSM and external customer support.

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What is Richdesk?

Richmond ServiceDesk provides technician and customer web interfaces that are modern, touch-friendly, well-organised and configurable. Main product features include incident/service templates, email templates, knowledge base, resource calendars, search-as-you-type CMDB with asset discovery, tracking, maintenance and history. Integrated ITIL modules include Incident, Request, Problem, Change, SLA, Service Catalogue, and a fully-customisable customer service portal.

Screenshots

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Categories

Help Desk SoftwareCustomer Service SoftwareIT Asset Management SoftwareIT Ticketing Systems Software

Features

Alerts/Escalation
Automated Routing
Multi-Channel Communication
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Call Center Management
Dashboard
Knowledge Base Management
Queue Management
Surveys & Feedback
Asset Tracking
Configuration Management
Inventory Management
Support Ticket Management
Incident Management
Service Catalog
Customizable Branding

FAQ

The official website of Richdesk is https://www.richdesk.com/

Pricing

Starting at:

£950

Free Trial Available

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