SoftBCom Help Desk
SoftBCom Help Desk is designed to help businesses streamline ticketing, process automation, and reporting operations.
What is SoftBCom Help Desk?
SoftBCom Help Desk is designed to help businesses streamline ticketing, process automation, and reporting operations. - Ticketing: real-time processing of requests that require interaction between different specialists. - Process automation: handling digital and voice requests, creating event notifications, routing, categorizing, merging new messages with the original ticket. - Uniform request protocol: Everything under control. You can set and plan SLAs. - Online analytics: reports and graphica
Screenshots
Categories
Features
Access Controls/Permissions
Alerts/Escalation
Automated Routing
Multi-Channel Communication
Prioritization
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
FAQ
The official website of SoftBCom Help Desk is http://softbcom.de/
SoftBCom Help Desk belongs to the Help Desk category.
SoftBCom Help Desk offers features such as Access Controls/Permissions, Alerts/Escalation, Automated Routing, Multi-Channel Communication, Prioritization, Real-Time Notifications, Reporting/Analytics, Self Service Portal, Service Level Agreement (SLA) Management.
No, SoftBCom Help Desk does not offer a free trial.
Need help choosing this software?
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Pricing
Starting at:
€19/per month
Free Trial Available