Spidergap 360 Feedback

Spidergap 360 Feedback is a cloud-based 360-degree feedback tool built to deliver clear, actionable employee feedback for personal development. Founded in London in 2010 and now used by over 3,000 organisations across 134 countries, the platform is deliberately designed for non-technical users: HR professionals, talent management teams, coaches and consultants can configure and launch an assessment company-wide with little or no training, and most customers are running their first project within half an hour. Questionnaires are fully customisable, starting from best-practice templates or an organisation's own competency framework, and can be used for one-off assessments, quarterly or annual cycles, or structured leadership programmes and cohorts. Administrators choose how rater selection works — feedback recipients can pick their own providers, do so with manager approval, or have assignments set centrally from HRIS or payroll data — and automated reminders keep response rates up without manual chasing. Participant data can be imported and exported via Excel where a direct HR system integration is not in place.

The reporting layer is what most reviewers single out. Spidergap produces visually clear, professionally formatted reports that show the relationship between quantitative ratings and written comments, highlight strengths and priority development areas, and include a full appendix breaking down current performance, desired performance and the gap between them. Each report is intended to end in a concrete development plan with a specific list of actions, and the vendor provides supporting tools and resources for converting results into next steps, plus methods for measuring the return on investment of a feedback programme. Reports are customisable and can be branded, which is a major reason independent consultants and executive coaches adopt the tool — a single plan covers multiple clients and projects, removing hours of manual formatting and analysis. Security is handled to enterprise standard, with ISO 27001 certification and full GDPR compliance. Spidergap holds one of the highest average ratings in its category and is supported by a globally distributed team of 360-feedback specialists who scale their involvement to each client. Pricing starts from around USD 1,099 annually, with a free version and free trial available.