Touch Stay

Touch Stay is a cloud-based digital guidebook platform that helps property owners and hospitality businesses provide guests with the information they need before and during their stay. Originating in the United Kingdom and used internationally, the product addresses a persistent challenge for vacation rental managers, holiday let owners and small hotels: guests repeatedly ask the same questions about check-in, Wi-Fi, parking, appliances and local recommendations, while printed welcome books are easily lost, quickly outdated and difficult to share before arrival. Touch Stay’s approach is to create an attractive, branded digital guide that guests can access on their phones, tablets or computers, including offline. By centralising property information in one place, the platform reduces repetitive communication, improves the guest experience and helps hosts present their properties professionally, which can support better reviews and more repeat bookings.

Key features include customisable guidebook templates with custom branding, rich content such as photographs, videos, maps and step-by-step instructions, and multilingual capabilities that automatically translate content for international guests. Guidebooks can be shared through links, QR codes and automated messages, and integrations with property management systems and channel managers allow guides to be sent automatically at the right time. Guest information collection tools can gather arrival times and other details before stays, and some features support upselling services or local partner recommendations. Portfolio management tools let operators with multiple properties reuse shared content while maintaining property-specific details. Analytics show how guests engage with the guidebook, helping hosts refine content. The platform runs in the cloud, requiring no app download for guests. Touch Stay is aimed at vacation rental managers, holiday let owners, serviced apartment operators, boutique hotels, bed and breakfasts and glamping sites. Pricing starts from around USD 15 per month with a free trial; there is no permanently free version.