Web Help Desk – Features, Pricing & Reviews 2026 | Krowdbase
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Web Help Desk

Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.

What is Web Help Desk?

SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.

Screenshots

screenshot of Web Help Desk
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Video

Features

Alerts/Escalation
Dashboard
Knowledge Base Management
Surveys & Feedback
Automated Routing
Multi-Channel Communication
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Alerts/Notifications
Asset Tracking
Audit Management
Compliance Tracking
Inventory Management
Support Ticket Management
Problem Management
Ticket Management
Workflow Management
Help Desk Management
Incident Management
Support Ticket Tracking
Service Catalog
Customizable Branding
Knowledge Management

FAQ

The official website of Web Help Desk is http://www.solarwinds.com/

Need help choosing this software?

Have questions about features, pricing, integrations, or implementation? Send an enquiry to the vendor and get the information you need.

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Pricing

Starting at:

$753/one time

Free Trial Available

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