Zammad
Helpdesk solution that lets businesses manage customer queries, track support tickets, connect with clients via call/chat, and more.
What is Zammad?
Zammad is an open-source helpdesk system that lets you manage all of your company's communication channels from within the same platform. It is based on current web technologies such as WebApp/HTML5, WebSockets, and REST in the frontend and relies on Ruby on Rails in the backend. Thanks to its REST API, Zammad can be easily implemented in existing system environments. In addition, it also offers many connections out of the box, e.g. for telephone, user administration, or monitoring.
Screenshots
Categories
Features
Access Controls/Permissions
Alerts/Escalation
Multi-Channel Communication
Prioritization
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
FAQ
The official website of Zammad is https://zammad.com/
Zammad is an open-source helpdesk system that lets you manage all of your company's communication channels from within the same platform. It is based on current web technologies such as WebApp/HTML5, WebSockets, and REST in the frontend and relies on Ruby on Rails in the backend. Thanks to its REST API, Zammad can be easily implemented in existing system environments. In addition, it also offers many connections out of the box, e.g. for telephone, user administration, or monitoring.
Zammad belongs to the Help Desk category.
Zammad offers features such as Access Controls/Permissions, Alerts/Escalation, Multi-Channel Communication, Prioritization, Real-Time Notifications, Reporting/Analytics, Self Service Portal, Service Level Agreement (SLA) Management.
No, Zammad does not offer a free trial.
Pricing
Starting at:
$5.8/per month
Free Trial Available