Zendesk QA
Zendesk QA is a quality assurance solution that helps companies solidify customer relationships through excellent CX.
What is Zendesk QA?
Zendesk QA (formerly Klaus) is a quality assurance solution that helps companies solidify customer relationships through excellent CX. With Zendesk QA, you can identify gaps in your customer experience before they become a problem. Use AI to pinpoint where agents are falling short, and resources are going to waste then fix what isn t working. Automate quality assurance across agents, teams, BPOs, and countries.
Screenshots
Video
Features
Call Recording
Customer Experience Management
Employee Coaching Tools
Feedback Management
Multi-Channel Communication
Quality Management
Reporting/Analytics
Sentiment Analysis
Third-Party Integrations
Alerts/Escalation
Call Center Management
Reporting & Statistics
Surveys & Feedback
FAQ
The official website of Zendesk QA is https://www.zendesk.com/
Zendesk QA (formerly Klaus) is a quality assurance solution that helps companies solidify customer relationships through excellent CX. With Zendesk QA, you can identify gaps in your customer experience before they become a problem. Use AI to pinpoint where agents are falling short, and resources are going to waste then fix what isn t working. Automate quality assurance across agents, teams, BPOs, and countries.
Zendesk QA belongs to the Contact Center Quality Assurance, Customer Service category.
Zendesk QA offers features such as Call Recording, Customer Experience Management, Employee Coaching Tools, Feedback Management, Multi-Channel Communication, Quality Management, Reporting/Analytics, Sentiment Analysis, Third-Party Integrations, Alerts/Escalation, Call Center Management, Reporting & Statistics, Surveys & Feedback.
No, Zendesk QA does not offer a free trial.