Brightree vs SHP for Hospice Comparison: Everything You Need to Know Before Choosing

Brightree is a cloud-based business management platform for home medical equipment, pharmacy, orthotics and prosthetics, and other post-acute care providers, owned by ResMed as part of its software portfolio. Organisations in these sectors face complex operational and reimbursement environments, with strict documentation requirements from payers, extensive inventory to track and frequent resupply cycles for patients. Handling this with generic software or paper processes typically results in claim denials, delayed cash flow and inefficient workflows. Brightree’s approach is to provide an integrated system built specifically around the needs of these providers, combining billing, inventory, point of sale, marketing and reporting so that patient intake, order fulfilment and reimbursement are linked and visible in one place. The platform is intended to improve cash collection, reduce administrative effort and support compliance with payer and regulatory requirements across multiple branches. Its specialisation in these care settings is the main differentiator from general healthcare billing or retail systems. Key modules include patient intake and document management, billing and claims processing with eligibility checks and denial management, accounts receivable management tools, inventory and asset tracking including serialised equipment, purchasing, and delivery and logistics management. Point of sale features support retail transactions in branch locations, while marketing management helps track referral sources and physician relationships. Reporting and business intelligence tools provide insight into revenue, productivity and payer performance. Brightree also offers add-on services and integrations, including resupply engagement, electronic prescription and documentation exchange, revenue cycle management services and connections with ResMed devices and other partners. As a cloud platform, it supports multi-location providers with centralised data and administration. Target customers include durable medical equipment suppliers, respiratory providers, infusion pharmacies, orthotics and prosthetics clinics, and other home and post-acute care organisations. Pricing is not published in this listing and is quote-based, and no free trial or free version details are specified.