ForgeRock vs LogonBox Comparison: Everything You Need to Know Before Choosing

LogonBox is a UK-developed identity and access management vendor whose flagship product is a self-service password reset platform designed to eliminate password-related help desk tickets. Forgotten passwords and account lockouts consistently account for a large share of IT support requests, consuming staff time and leaving users unable to work. LogonBox addresses this by allowing users to reset their own passwords and unlock their accounts securely, using configurable authentication methods, without contacting the service desk. The company emphasises complete coverage of the password lifecycle, from reset and change through to password policy enforcement and credential security, so that organisations can reduce support costs while strengthening security. The platform integrates with Active Directory, Azure AD and Microsoft Entra ID, Google Workspace, LDAP directories and other identity sources, synchronising password changes across connected systems. Users can reset credentials from a web portal, from the Windows logon screen through a credential provider, or from mobile devices, and verification options include email and SMS codes, authenticator apps, security questions and other factors. Password policy features enforce complexity rules and can check new passwords against lists of compromised credentials, while expiry notifications prompt users to change passwords before they lapse, reducing lockouts. Administrators benefit from reporting, audit logs and delegated management controls. LogonBox also offers related products covering multi-factor authentication, single sign-on and secure remote access, which can be combined into a broader access management approach. Deployment options include on-premises virtual appliances and cloud-hosted services, giving organisations control over where credential data resides. The product is used by schools, universities, public sector bodies, healthcare providers and businesses of all sizes, particularly those with large user populations and limited IT support capacity. Pricing starts from around GBP 300, and both a free trial and a free version are available.