CaseManager

Case Manager is a customizable contact center solution that streamlines operations. - Create teams, users, and security roles. - Segment cases by department, book, customer, and more. - Customize user interfaces and data with custom fields. - Apply field-level read and write security. - Create and manage automated workflows, processes, and activities. - Generate documents in your desired format with high flexibility. - Produce management and customer reports to suit your needs. - Streamline phone and message-based customer interactions. - Embed website functionality and develop custom extensions. Run Case Manager on-premise or in the cloud.