Best Contact Center Software for 2026 - Krowdbase

Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement

CloudTalk is a cloud-based call center software for sales and customer service teams, built to streamline inbound and outbound communication in one powerful workspace. With 80+ advanced calling features and 80+ CRM and helpdesk integrations (includin...load more

Dialpad Ai Contact Center is the world's most advanced Ai-powered omnichannel contact center, allowing you to respond to customer messages and take support calls from one, beautiful workspace. When you're on a call, built-in Ai takes notes, transcrib...load more

Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels.

Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers ...load more

JustCalls Call Recording software makes every conversation a learning opportunity. Review past calls to spot key takeaways, refine outreach, and stay compliant. Play recordings directly from synced CRM profiles like Salesforce and HubSpot. Use them f...load more

ICTContact is an advanced contact center solution featuring predictive dialing, progressive dialing, IVR studio, multi tenant and white label support. ICTContact is an automated and advanced contact centre software solution supporting both inbound an...load more

Gladly helps midsize and enterprise support teams manage high-volume, multi-channel customer interactions with a unified conversation timeline. It s most used in consumer services and retail. Reviewers highlight its call logging and real-time chat as...load more

Twilio Flex is the first fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy ... Read more

Zendesk Talk is an integrated voice solution that syncs with all other customer service channels. It allows you to see customer information right away and offers advanced call transcriptions, redaction and quality assurance capabilities. Customers ca...load more

LiveVox (Nasdaq: LVOX) is a powerful, next-generation contact center platform that powers more than 14 billion interactions a year. With 20 years of cloud experience and expertise, they seamlessly integrate omnichannel communications, CRM, AI, and WF...load more

Exotel is the emerging market s leading customer conversation platform and business-focused virtual telecom operator. Since its 2011 inception, Exotel's connected conversation platform has powered over 70 million daily conversations for 7000+ busines...load more

TeleCMI is a leading innovative business phone system for global enterprise communications. The smartest cloud contact center and hosted PBX product which was built to manage business communications with effective, easy-to-access and live monitoring ...load more

Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. With 8 powerful individual workloads Webex Suite brings together Meetings, Messaging...load more

Zendesk Suite helps small businesses manage customer support across email, chat, and messaging channels. Its most used by IT services and software services teams handling daily ticketing workflows. Reviewers highlight its structured ticket management...load more

Zoho Desk helps small businesses manage customer support across email, chat, and social media platforms. Its most used by administrative and IT teams in service-oriented firms. Reviewers value its ticket management and automation tools, though report...load more

LiveAgent enables small businesses to manage customer support across chat, email, and social channels. Its most used by support and admin teams in IT services and retail industries. Ticket management and chat history are standout features while mobil...load more

Complete cloud phone system that is easy to set up and easy to manage.

Bitrix24 helps small businesses manage customer relationships, tasks, and internal communication from a single platform. Its most used by administrative and marketing teams working daily across CRM and project workflows. Reviewers value its task sche...load more

Nextiva is a VoIP call center platform popular among small businesses in insurance, construction, and real estate. It streamlines call management with tools like voicemail-to-email and custom call routing. Setup is quick, and reliability is strong. W...load more

We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.

Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether theyre in the contact center or working remote. Scale and optimise service by leveraging AI and integrating popular support c...load more

Set up a cloud communication system in a few minutes using one simple, user-friendly platform no technical expertise needed. Reach and engage customers with unlimited calls to 110 countries with Ringover. Route calls to the right agents at the right...load more

Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business...load more

Apptivo helps small businesses manage customer relationships, track sales, and automate workflows across departments. Its most used by administrative staff, entrepreneurs, and IT teams. Reviewers highlight its customizable contact management and resp...load more