Como Sense

Como Sense is a customer engagement management solution from Como, a company specialising in loyalty and marketing technology for restaurants and retailers. It helps businesses manage loyalty programmes, customer databases and product offers, and uses actionable analytics to drive repeat visits and higher spending. The problem it addresses is that many multi-location restaurants and retailers collect large amounts of transactional data through point-of-sale systems, but have limited ability to link that data to individual customers and use it to personalise marketing. Traditional loyalty schemes, meanwhile, can be costly and generic. Como’s approach is to integrate deeply with point-of-sale and ordering systems, building customer profiles from purchase behaviour and applying automated, targeted engagement to members. The platform aims to help operators understand who their customers are, what motivates them and how to encourage them to return more frequently.

Core capabilities include configurable loyalty programmes with points, stamps, tiers, gifts and punch cards, alongside customer database management and segmentation based on purchase history, visit frequency and spend. Automated campaigns can be triggered by behaviour such as lapsed visits, birthdays or specific purchases, and delivered through email, SMS, push notifications and branded mobile apps. Analytics dashboards measure programme performance, customer lifetime value and campaign return on investment, supporting data-driven decisions about offers and menus. Como integrates with a range of point-of-sale systems, online ordering platforms and delivery services, allowing rewards to be earned and redeemed across in-store and digital channels. The solution is delivered as a cloud platform with implementation support. It is aimed primarily at restaurant chains, quick-service and fast-casual operators, cafés and retailers. Its specialisation in hospitality and retail environments gives operators templates and best practices drawn from programmes that have been run successfully across many comparable businesses and locations. Pricing starts from around USD 59; no free trial is listed and there is no permanently free version.