Complaints Pro

Complaints Pro is a quality management application from Coretec, an Australian software provider, designed to help organisations take control of customer complaints, corrective actions and related quality functions. Complaints and non-conformances contain valuable information about product and service failures, yet many organisations handle them through email, paper forms or spreadsheets, making it difficult to ensure timely responses, identify root causes and demonstrate compliance with quality standards. Complaints Pro addresses this by providing a structured system for recording, investigating and resolving complaints, and for linking them to corrective and preventive actions. The approach is grounded in quality management principles, supporting continuous improvement and the requirements of standards such as ISO 9001.

The software enables users to log complaints from customers, suppliers or internal sources, capturing details such as product, batch, customer, severity and category. Workflows assign investigations to responsible staff, set due dates and track progress, with automated reminders and escalation for overdue actions. Root cause analysis tools help teams identify underlying problems, and corrective and preventive action records document the steps taken to prevent recurrence, including verification of effectiveness. Non-conformance reporting, supplier issues, audit findings and improvement suggestions can also be managed within the system, providing a consolidated view of quality events. Reporting and trend analysis highlight recurring issues, performance against response targets and the cost of quality, supporting management review. Document attachments and audit trails provide evidence for external audits and regulators. Complaints Pro can be deployed on-premises or accessed as a hosted service, and user permissions control access to sensitive information. It is aimed at manufacturers, food and beverage producers, pharmaceutical and medical device companies, laboratories, service organisations and any business operating a formal quality management system, particularly in Australia and New Zealand. Pricing starts from around USD 100 with a free trial available; there is no permanently free version.