DonorPerfect

DonorPerfect is a donor management and fundraising platform for non-profit organisations, developed by SofterWare, a company that has served the charitable sector for several decades. The product helps non-profits centralise donor data, process gifts securely and track interactions with supporters, using automated workflows to personalise engagement and improve retention. It addresses the challenges that fundraising teams face when donor information is scattered across spreadsheets, payment systems and email lists, which makes it difficult to understand giving patterns, acknowledge gifts promptly and plan targeted appeals. DonorPerfect approaches this by providing a central constituent database connected to online giving, payment processing, communications and reporting tools, enabling organisations of varying sizes to manage their fundraising programmes from one system.

Core features include comprehensive donor records with giving history, relationships and custom fields, gift entry and batch processing, pledge and recurring gift management, and automated acknowledgement letters and receipts. Online donation forms and event registration pages integrate directly with the database, and SafeSave payment processing supports credit card and ACH transactions. Workflow automation, known as Constituent Journeys, lets organisations define engagement paths that trigger tasks and communications based on donor behaviour. Additional capabilities cover moves management for major gifts, grant tracking, volunteer management, membership, events and peer-to-peer fundraising, with mobile apps supporting data access and gift entry on the go. Reporting and dashboards provide insight into campaign performance, donor retention and revenue, and wealth screening tools help identify prospects. Integrations include Constant Contact, Mailchimp, QuickBooks and other accounting systems, as well as various online fundraising and payment platforms, with an API for further connections. DonorPerfect is a cloud-based service and is known for its training and support resources. It is used by small and mid-sized non-profits across sectors such as human services, healthcare, education, faith-based organisations and animal welfare. Pricing starts from around USD 99 per month; there is no free trial and no permanently free version.