Enso Connect

Enso Connect is a guest experience and operations platform for short-term rental operators and boutique hotels. The company describes its mission as helping properties boost five-star reviews, increase upsell revenue and save time through artificial intelligence and automation. Short-term rental managers and small hotels face a heavy communication workload, with guests expecting fast answers, clear arrival instructions and a smooth, often contactless experience. At the same time, operators need to verify guests, protect their properties and generate additional revenue. Enso Connect addresses these challenges by combining guest communication, digital guidebooks, verification and upselling within one platform. Its approach is to automate repetitive tasks across the guest journey while personalising interactions, allowing operators to scale their portfolios without proportionally increasing staff. The product integrates with widely used property management systems and channel managers, making it relevant to operators already committed to established platforms.

Key features include a unified inbox for guest messages across booking channels, SMS, email and messaging apps, with AI-powered response suggestions and automated replies based on property information. Guest verification and check-in tools collect identity documents, rental agreements and security deposits before arrival. Branded digital guidebooks provide check-in instructions, house rules, Wi-Fi details and local recommendations, reducing repetitive questions. An upsell storefront allows guests to purchase early check-in, late checkout, add-ons and local experiences, with automated fulfilment tasks for staff. Smart lock and device integrations support keyless entry and property monitoring. Analytics provide insight into guest satisfaction, upsell revenue and team response times. The platform is cloud-based and accessible on desktop and mobile devices. Enso Connect is aimed at professional short-term rental managers, vacation rental companies, boutique hotels, aparthotels and hybrid hospitality operators, particularly in North America and other international markets. Pricing is quote-based and not published in this listing, and no free trial or free version details are provided.