Fusion Connect CCaaS
Deliver a superior customer experience across communication channels, with a complete, hosted Contact Center solution.
What is Fusion Connect CCaaS?
Deliver a superior customer experience across communication channels using Fusion Connect Contact Center as a Service (CCaaS). Connect with customers the way they want, while your agents work from anywhere. CCaaS is flexible and scalable to deploy. Includes the features you expect, like Predictive Dialer, IVR, ACD, and unlimited call queues, with options for Omnichannel and AI-based self-service. Integrates with Salesforce and other CRMs. Get 100% uptime guarantee with advanced licenses.
Video
Features
Call Recording
Call Routing
Call Transfer
Contact Management
Queue Management
Reporting/Analytics
Agent Interface
Automated Routing
Chatbot
IVR
Call Center Management
CRM
Reporting & Statistics
FAQ
The official website of Fusion Connect CCaaS is https://www.fusionconnect.com/
Fusion Connect CCaaS belongs to the Call Center, Contact Center, Customer Service category.
Fusion Connect CCaaS offers features such as Call Recording, Call Routing, Call Transfer, Contact Management, Queue Management, Reporting/Analytics, Agent Interface, Automated Routing, Chatbot, IVR, Call Center Management, CRM, Reporting & Statistics.
No, Fusion Connect CCaaS does not offer a free trial.
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