Humanforce

Humanforce is an Australian-founded human capital management company whose platform serves organisations with large frontline, shift-based workforces. Its performance management capability, highlighted in this listing, addresses a gap that traditional appraisal tools often leave: frontline employees in hospitality, healthcare, retail and similar sectors rarely sit at desks, change shifts frequently and may have little structured contact with their managers, so goal setting, feedback and reviews tend to be inconsistent or neglected. Humanforce’s approach is to automate the review cycle and make goals, check-ins and feedback accessible on mobile devices, embedding performance conversations into the same system that employees already use for rostering, time and attendance and communication.

Performance features include configurable review templates and cycles, goal and objective tracking, continuous feedback and recognition, and reporting that helps managers identify high performers and development needs. Beyond performance, the Humanforce suite covers workforce management functions such as demand-based scheduling, award and agreement interpretation, time and attendance, and leave management, together with HR modules for onboarding, employee records, learning, engagement and payroll in supported regions. An employee app provides self-service access to shifts, pay information and company communications. Humanforce integrates with payroll, point-of-sale, ERP and HR systems and offers an API and marketplace of partner connectors. The platform is delivered as a cloud service and is used by employers in hospitality, healthcare and aged care, retail, education, government and other industries where complex labour rules and variable schedules make generic HR software a poor fit. It has a significant presence in Australia and New Zealand and serves customers in the United Kingdom and North America. Its unified design suits organisations wishing to connect performance with scheduling and pay. The listing shows only a nominal starting price, so pricing is effectively quote-based; there is no free trial and no free version.