MaestroQA
MaestroQA automates call center QA metrics, reporting, coaching workflows, and CRM integrations.
What is MaestroQA?
MaestroQA is a call center quality assurance software that provides automated quality metrics, customizable QA scorecards, coaching workflows, screen capture, and transcriptions to improve customer service interactions. The platform integrates with popular CRMs and CX tools to give managers a comprehensive view of agent performance so they can take targeted action to improve customer satisfaction.
Screenshots
Categories
Features
Customer Experience Management
Employee Coaching Tools
Quality Management
Reporting/Analytics
Third-Party Integrations
Surveys & Feedback
Call Center Management
CRM
Knowledge Base Management
Reporting & Statistics
FAQ
The official website of MaestroQA is https://www.maestroqa.com/
MaestroQA is a call center quality assurance software that provides automated quality metrics, customizable QA scorecards, coaching workflows, screen capture, and transcriptions to improve customer service interactions. The platform integrates with popular CRMs and CX tools to give managers a comprehensive view of agent performance so they can take targeted action to improve customer satisfaction.
MaestroQA belongs to the Contact Center Quality Assurance, Customer Experience, Customer Loyalty, Customer Service category.
MaestroQA offers features such as Customer Experience Management, Employee Coaching Tools, Quality Management, Reporting/Analytics, Third-Party Integrations, Surveys & Feedback, Call Center Management, CRM, Knowledge Base Management, Reporting & Statistics.
No, MaestroQA does not offer a free trial.
Pricing
Starting at:
$15/per year
Free Trial Available