Best Customer Experience Software for 2026 - Krowdbase

HubSpot Service Hub is a customer service software platform designed to help businesses deliver exceptional customer support, improve customer satisfaction, and strengthen long-term customer relationships. As part of the broader HubSpot ecosystem,...load more

Freshdesk is a cloud-based customer service software platform designed to help businesses deliver efficient, scalable, and personalized customer support across multiple communication channels. Developed by Freshworks, Freshdesk enables organizations...load more

UserTesting enables every organization to deliver the best customer experience powered by human insights. With UserTestings on-demand human insights platform, companies across industries make ... Read more

With expert templates, 25+ question types, and AI-assisted survey design and insights, SurveyMonkey makes it easy to create surveys that help you reach and learn from the right audienceno expertise required. Whether you need to go big picture or...load more

A customer review management tool that brings businesses and consumers together through reviews.

Best for: Large companies with 200+ employees Sprinklr offers the industrys most advanced social media analytics tools for enterprises. Sprinklr leverages the industrys most advanced AI engine to listen to customer conversations across 35+ social...load more

Build best-in-class products for your customers. Scale customer onboarding by designing guided experiences that are proven to accelerate time to value. Leverage best-in-class product analytics to understand successful user behaviors and...load more

ChurnZero is the platform and partner for customer growth. ChurnZeros dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI tell you exactly what customers want and need, and why....load more

Hotjar helps small businesses improve website performance by visualizing user behavior and gathering feedback through heatmaps, surveys, and session recordings. It most used by marketing teams for conversion optimization. Reviewers highlight...load more

Zoho CRM Plus is the industry's first unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience. It combines sales automation, visitor...load more

Built exclusively for the housing industry, AvidCX lets our customers understand everyone and everything that shapes their brand. Home industry professionals can now measure, understand, and improve how their brands perform at every touchpoint. Our...load more

Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard.

GatherUp: Reputation Management Built for Digital Agencies GatherUp helps digital agencies scale and streamline online review management for their clients. Whether managing five locations or 5,000, GatherUp simplifies review collection, sentiment...load more

Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to enable efficient management of customer interactions across all channels. Our...load more

Collect and manage reviews and build a strong online reputation that helps you stand out in your area. Broadly helps local businesses attract leads, connect with customers, and automatically request reviews - all from one easy-to-use app....load more

Create online surveys with ease using easyfeedback. More than 5000 satisfied customers already use our survey tool to improve their customer experience, increase employee satisfaction or optimise their products and services in terms of user...load more

AirVote is a self-service customer feedback tool. Designed to post specific questions in multiple locations without high implementations or usage costs. AirVote QR smileys are posted on the inside of the restroom units. Supports real-time alerts and...load more

AnyRoad is the leading experiential marketing platform, which enables brands to operate and optimize their events, tours, classes, and activations to grow consumer brand loyalty and drive greater ROI from their guest experiences. It allows companies...load more

Birdeye helps manage reviews, messaging, and customer interactions from one dashboard. Its most used by marketing and administrative teams who rely on daily workflows. The platforms review automation and response management stand out, though...load more

Podium Payments simplifies the payment experienceor you and your customers. Accept every payment method and keep payments secure.

An omnichannel CRM engagement platform built for life sciences organizations to achieve a 360 view of their business and customers. It allows sales, field teams, marketing, medical affairs, operations, customer service, and training through to...load more

Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS...load more

Put your team in the drivers seat with personalized proactive customer support based on user behavior. *Robust Knowledge Base *In-App Widget *Dynamic Chat *Save Conversations & History *Calls from within the App *Assign the right agent for specific...load more

Leverage cost-effective digital channels, real-time insights, and automation including chatbots, IVR, and routing!

Facelift is a world-leading social media marketing tool. The software helps you to manage your marketing efforts on all relevant channels centrally and efficiently by combining all components of social media management in one smart tool. Suitable...load more