Best Customer Experience Software for 2026 - Krowdbase

HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so ... Read more

Freshdesk is a help desk platform used by small businesses in IT and education. It helps teams manage support tickets across channels, with strengths in automation and collaboration. Users value ticket tracking and real-time chat, but cite limits in ...load more

UserTesting enables every organization to deliver the best customer experience powered by human insights. With UserTestings on-demand human insights platform, companies across industries make ... Read more

With expert templates, 25+ question types, and AI-assisted survey design and insights, SurveyMonkey makes it easy to create surveys that help you reach and learn from the right audienceno expertise required. Whether you need to go big picture or dril...load more

A customer review management tool that brings businesses and consumers together through reviews.

Best for: Large companies with 200+ employees Sprinklr offers the industrys most advanced social media analytics tools for enterprises. Sprinklr leverages the industrys most advanced AI engine to listen to customer conversations across 35+ social and...load more

Build best-in-class products for your customers. Scale customer onboarding by designing guided experiences that are proven to accelerate time to value. Leverage best-in-class product analytics to understand successful user behaviors and automatically...load more

ChurnZero is the platform and partner for customer growth. ChurnZeros dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI tell you exactly what customers want and need, and why. Business...load more

Hotjar helps small businesses improve website performance by visualizing user behavior and gathering feedback through heatmaps, surveys, and session recordings. It most used by marketing teams for conversion optimization. Reviewers highlight heatmaps...load more

Zoho CRM Plus is the industry's first unified customer experience platform that helps you bridge the gap between your sales, marketing, and customer service teams and deliver an exceptional customer experience. It combines sales automation, visitor t...load more

Zoho CRM is a customer relationship management (CRM) tool primarily used by small businesses in IT services, marketing, and software. It helps teams manage leads, automate sales workflows, and centralize customer data. Reviewers highlight its afforda...load more

Zendesk Suite helps small businesses manage customer support across email, chat, and messaging channels. Its most used by IT services and software services teams handling daily ticketing workflows. Reviewers highlight its structured ticket management...load more

Hootsuite helps small businesses in marketing, nonprofit, and education manage and schedule content across platforms such as Instagram and LinkedIn. It stands out for its post scheduling and dashboard visibility, though users often cite pricing as a ...load more

Pipedrive is a customer relationship management (CRM) tool built for small businesses in industries such as IT, marketing, and finance. It supports sales, marketing, and admin teams in managing leads and pipelines through visual drag-and-drop workflo...load more

Jotform helps small teams automate forms and surveys with customizable fields, mobile signatures, and survey logic. Its widely used by administrative roles across nonprofits and education. While PDF formatting and task tracking pose challenges, advan...load more

Zoho Desk helps small businesses manage customer support across email, chat, and social media platforms. Its most used by administrative and IT teams in service-oriented firms. Reviewers value its ticket management and automation tools, though report...load more

LiveAgent enables small businesses to manage customer support across chat, email, and social channels. Its most used by support and admin teams in IT services and retail industries. Ticket management and chat history are standout features while mobil...load more

LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time.

SumUp is a financial technology company offering payment processing and point-of-sale solutions. Its platform includes tools for order processing, inventory tracking, and sales reporting via an app interface. SumUp provides options like POS Lite and ...load more

Intercom is the leading AI customer service company, helping businesses deliver incredible customer experiences at scale.

Bitrix24 helps small businesses manage customer relationships, tasks, and internal communication from a single platform. Its most used by administrative and marketing teams working daily across CRM and project workflows. Reviewers value its task sche...load more

SurveyLegend is the next generation of online surveys engaging, platform-independent & beautiful. It empowers companies large and small and individuals to create mobile-friendly surveys. Now you can create great-looking surveys on your PC or tablet, ...load more

Typeform is a refreshingly different survey builder. We help over 150,000 businesses gather more useful feedback and do more thorough research with surveys people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 m...load more

EngageBay CRM helps businesses manage customer relationships, automate marketing, and streamline outreach. Its most used by marketing, IT services, and software services teams. Your team will value its contact management and campaign tools, though re...load more

We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.