ProProfs Help Desk – Features, Pricing & Reviews 2026 | Krowdbase
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ProProfs Help Desk

From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues.

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What is ProProfs Help Desk?

ProProfs Help Desk is a popular online help desk software that is hosted on the leading cloud platform- IBM. With a shared inbox, you can simply track, prioritize, assign, and resolve all support tickets in a jiffy. Rise above repetitive tasks by leveraging an automated workflow- where tickets are automatically assigned to relevant agents and you receive automated alerts & notifications. With integrations such as Knowledge base and live chat, you can reduce ticket volume & engage with customers.

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Categories

Customer Service SoftwareEmail Management SoftwareHelp Desk SoftwareITSM Software

Features

Alerts/Escalation
Knowledge Base Management
Reporting & Statistics
Surveys & Feedback
Alerts/Notifications
Reporting/Analytics
Access Controls/Permissions
Automated Routing
Multi-Channel Communication
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management

FAQ

The official website of ProProfs Help Desk is https://www.proprofsdesk.com/

Need help choosing this software?

Have questions about features, pricing, integrations, or implementation? Send an enquiry to the vendor and get the information you need.

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Pricing

Starting at:

$15

Free Trial Available

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Compare ProProfs Help Desk

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