Best IT Service Management (ITSM) Tools Software for 2026 - Krowdbase
IT Service Management (ITSM) Tools helps organizations meet compliance obligations with confidence while aligning stakeholders around clear responsibilities and outcomes. Instead of stitching together point tools, a dedicated it service management (itsm) tools platform centralizes workflows, data, and communication so decisions move faster and errors drop. Teams across HR leaders managing distributed workforces see immediate gains from consistent processes, governed access, and reliable records of who did what and when. Krowdbase lists the best IT Service Management (ITSM) Tools Software with pricing, features, screenshots, and demos. Compare vendors easily to find the right fit for your team size, industry, and budget.
During evaluation, focus on configurability, admin effort, reporting depth, and how well it integrates with single sign-on, MFA, and audit logging. Selecting the right it service management (itsm) tools solution today sets a durable foundation for scale, resilience, and measurable ROI over time. Clear pricing and transparent roadmaps help teams adopt confidently.
222 Softwares | Rankings updated: Feb 27, 2026
Top 5 IT Service Management (ITSM) Tools Software
Explore top IT Service Management (ITSM) Tools Softwares with features, pricing, screenshots, and videos
JIRA Service Management
Jira Service Management helps IT and service teams manage tickets, automate workflows, and track issues across departments. Its most used by small businesses in IT services and software, especially those already using Atlassian tools. Reviewers highl...load more
Freshservice
Freshservice helps small businesses and IT teams manage tickets, assets, and internal support workflows with automation and dashboards. Its most used by IT and administrative teams in service-based organizations. Reviewers highlight its ticket manage...load more
ManageEngine ServiceDesk Plus
ServiceDesk Plus empowers IT help desks to accelerate resolution timelines with no-code help desk automations, ticketing workflows, SLAs, AI-powered chatbot, and employee self-service portal. Incident tickets and service requests can be categorized, ...load more
BMC Helix ITSM
BMC Helix IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Helix ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Ea...load more
Cherwell Service Management
Cherwell Service Management is a powerful IT Service Management (ITSM) solution that provides enterprise organizations with the ability to easily maintain and configure IT processes. Cherwells flexible and feature-rich ITSM solution allows teams to r...load more
SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, fr...load more
Ivanti Neurons for ITSM
Gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers.
TOPdesk
Everything's urgent. Work on what counts. TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what so you can stay ahead instead of just keeping up. Youre no longer drowning ...load more
Kaseya BMS
Everything you need to run your IT business - All At One Low Price. Kaseya BMS is the most functionally rich business management solution on the market today, built to support all your IT business back-end requirements: Service Desk, CRM, Finance, Pr...load more
SolarWinds Service Desk
SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management....load more
NinjaOne
NinjaOne empowers small IT teams to manage endpoints, automate patching, and monitor devices across Windows, Mac, and Linux systems. Its most used by IT service providers and software services firms. Reviewers highlight its fast setup and automation ...load more
HaloITSM
HaloITSM is a single, all-inclusive Enterprise Service Management solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customer...load more
Alemba Service Manager
Alemba Service Manager's support for IT Service Management (ITSM) is transformative, offering a cloud-based platform that centralizes and automates IT operations. It streamlines IT services by integrating processes and workflows into a unified system...load more
TeamViewer
TeamViewer is widely used by small businesses for remote support and desktop access, especially in IT and software services. It stands out for its secure access controls and screen sharing, though pricing and support policies are common concerns. Rec...load more
Zendesk Suite
Zendesk Suite helps small businesses manage customer support across email, chat, and messaging channels. Its most used by IT services and software services teams handling daily ticketing workflows. Reviewers highlight its structured ticket management...load more
Freshdesk
Freshdesk is a help desk platform used by small businesses in IT and education. It helps teams manage support tickets across channels, with strengths in automation and collaboration. Users value ticket tracking and real-time chat, but cite limits in ...load more
EZO
EZO helps small businesses manage inventory and assets across multiple locations, with strong support for check-in/check-out workflows and real-time tracking. Reviewers highlight its ease of use and asset visibility, though some cite UI friction and ...load more
Zoho Assist
Access your computer or mobile device from anywhere, anytime using Zoho Assist; your one-stop solution for remote support, screen sharing and unattended access. Get started today with one of the industry's most secure, reliable and affordable softwar...load more
GitLab
GitLab makes Source Code Management easy. Version control in GitLab helps your development team collaborate and maximize productivity, sparking faster delivery and increased visibility. With its Git-based repository, GitLab enables clear code reviews...load more
ManageEngine Endpoint Central
Endpoint Central is a unified endpoint management solution that helps in managing servers, laptops, desktops, smartphones, & tablets from a central location. Using either an on-premise or a cloud-based UEM allows you to automate regular endpoint mana...load more
TeamSupport
We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.
Salesforce Service Cloud
Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether theyre in the contact center or working remote. Scale and optimise service by leveraging AI and integrating popular support c...load more
Supremo Remote Desktop
Supremo is an easy-to-use, secure and reliable remote desktop software for Windows, macOS, iOS, Android, and Linux. Its infrastructure is located all over the world. Supremo has all the features to work or provide assistance wherever you are: unatten...load more
Atera
Atera is an all-in-one IT management and help desk platform primarily used by small IT service teams. It stands out for its remote access, automation, and new AI-powered scripting and ticketing. Users value its Splashtop integration and real-time ale...load more
FixMe.IT
Remote support solution designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $32.50 per month, a FixMe.IT license provides multi-session handling, unlimited on-demand support and ...load more