RapportCMS
SaaS solution delivering Inbound, outbound, digital channels, advanced analytics, WFM all the world class support and consultation.
What is RapportCMS?
RapportCMS is an extensive and feature rich solution with world class support. The solution enables staff to work from any location with advanced agent and customer analytics. As differences between vendors become smaller, people make the difference. Unity4 provides exceptional staff and support to a cutting edge solution with: - Elegant inbound routing - Powerful outbound dialling - Analytics suite to support, management and develop - Omnichannel portal - Agent Telework space and consultation
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FAQ
The official website of RapportCMS is http://www.unity4.com/
RapportCMS is an extensive and feature rich solution with world class support. The solution enables staff to work from any location with advanced agent and customer analytics. As differences between vendors become smaller, people make the difference. Unity4 provides exceptional staff and support to a cutting edge solution with: - Elegant inbound routing - Powerful outbound dialling - Analytics suite to support, management and develop - Omnichannel portal - Agent Telework space and consultation
RapportCMS belongs to the Call Center, Call Recording, Contact Center, Contact Center Quality Assurance, Speech Analytics category.
RapportCMS offers features such as Call Logging, Call Monitoring, Call Recording, Call Routing, Call Transfer, Caller ID, Contact Management, Queue Management, Reporting/Analytics, Automatic Call Distribution, Call Center Management, Call Transcription, Computer Telephony Integration, Reporting & Statistics, Voice Mail, Agent Interface, Auto-Dialer, Automated Routing, IVR, Quality Management, Customer Experience Management, Employee Coaching Tools, Feedback Management, Multi-Channel Communication, Sentiment Analysis, Third-Party Integrations, Automatic Transcription, Natural Language Processing, Predictive Analytics, Surveys & Feedback.
No, RapportCMS does not offer a free trial.
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