Smiddle Omnichannel
Smiddle Omnichannel allows delivering messages from the most popular messengers directly to contact centers.
What is Smiddle Omnichannel?
Smiddle Omnichannel gives call centers the ability to use the most popular instant messengers to communicate with customers simply and easily. This is all done from a single interface in the workplace of the contact center operator maintaining all the contact center rules of routing.
Screenshots
Video
Categories
Features
Agent Interface
Automated Routing
Chatbot
Computer Telephony Integration
IVR
Queue Management
Reporting/Analytics
FAQ
The official website of Smiddle Omnichannel is http://www.smiddle.com/
Smiddle Omnichannel belongs to the Contact Center category.
Smiddle Omnichannel offers features such as Agent Interface, Automated Routing, Chatbot, Computer Telephony Integration, IVR, Queue Management, Reporting/Analytics.
No, Smiddle Omnichannel does not offer a free trial.
Need help choosing this software?
Have questions about features, pricing, integrations, or implementation? Send an enquiry to the vendor and get the information you need.