VHT Callback
Calculate & quote callers' expected wait time. Give callers the option to receive or schedule a callback (for centers with 10+ agents).
What is VHT Callback?
For contact centers with 10+ agents, VHT Callback shortens caller hold time. Less time on hold means fewer abandons & reduced caller frustration. This leads to better experiences, more favorable views of agents, & customers are more likely to become brand promoters, sharing their positive experience with others. VHT invented virtual queuing technology, holds numerous call center technology patents, and has proven to drive stronger NPS scores among several Fortune 1000 companies.
Features
Call Recording
Queue Management
Reporting/Analytics
IVR
FAQ
The official website of VHT Callback is http://www.vhtcx.com/
VHT Callback belongs to the Call Center, Contact Center category.
VHT Callback offers features such as Call Recording, Queue Management, Reporting/Analytics, IVR.
No, VHT Callback does not offer a free trial.
Need help choosing this software?
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