Zoho Survey

Zoho Survey is an online survey builder used to create and manage surveys, quizzes, polls and feedback forms across market research, customer experience and employee experience use cases. It combines more than 30 question types — multiple choice, ratings, sliders, matrices, text and more — with a library of over 200 ready-made templates covering customer satisfaction, employee engagement, education, HR and marketing research, so most users can launch something usable without starting from a blank page. Surveys can also be generated with AI or imported from an existing questionnaire document. Advanced survey logic, skip logic, piping and custom variables create dynamic paths so respondents only see questions relevant to their earlier answers, and scoring supports quizzes and assessments. Personalisation is extensive: customisable themes, logo upload, custom end pages, auto-fill and full white-labelling on a custom domain. Multilingual support reaches 140-plus languages with auto-translation or uploaded translations, and every form is fully responsive across phone, tablet and desktop.

Distribution options cover email, website embeds, SMS, QR codes, social media and shareable or custom domain links, with survey scheduling, automated reminders and offline collection for areas with poor connectivity. Access restriction settings let administrators control who can respond and prevent duplicate submissions. Results appear in real time through clean charts, trend filters, sentiment analysis and both default and custom summary reports, all exportable and shareable, and integration with Zoho Analytics allows far deeper manipulation than the survey tool alone provides. Real-time collaboration lets teammates review, comment on, edit and test a survey before it goes live, a feature research teams and agencies particularly value. Zoho Survey connects to the wider Zoho ecosystem as well as third-party tools including Salesforce, HubSpot, Google Sheets, Mailchimp, Zapier and Pipedream, and mobile apps are available for iOS and Android. The platform complies with GDPR and HIPAA, with encrypted, access-controlled responses. A genuinely usable free edition is available alongside a free trial, with paid plans starting from around USD 35 per month.