BigChange vs Service Fusion Comparison: Everything You Need to Know Before Choosing

BigChange is a job management platform developed by BigChange Group, founded in Leeds, United Kingdom, by entrepreneur Martin Port. The product is an all-in-one system for planning, managing, scheduling and tracking field-based jobs, particularly in maintenance, facilities management, construction services, waste management and logistics. It addresses the operational complexity faced by mobile workforce businesses that combine CRM, scheduling, vehicle tracking, job sheets and invoicing across multiple disconnected tools and paper processes, which leads to inefficiency, poor customer communication and delayed cash flow. BigChange consolidates these activities into one paperless solution. The platform includes a customer relationship management module for managing contacts, sales opportunities, quotes and contracts, and a scheduling engine that allocates jobs to the right resources based on skills, location and availability, with route optimisation to reduce travel time. The BigChange mobile app provides field workers with job details, digital worksheets, checklists, risk assessments, photographs, signatures and parts usage, and it works offline in areas with poor connectivity. Integrated vehicle tracking and telematics show live locations, driving behaviour and journey histories, supporting safety and fuel efficiency. Customers can receive automated notifications, live arrival tracking and access to a portal to view job progress and documents. Invoicing is generated automatically from completed jobs, and integrations with accounting systems such as Xero, Sage and QuickBooks streamline financial processes. Planned preventative maintenance, asset management and subcontractor management functions are also available, alongside a marketplace for connecting with other contractors. Dashboards and reporting provide real-time insight into productivity, profitability and service levels. BigChange is delivered as a cloud service with implementation support and is used by small, mid-sized and large field service organisations across the UK and increasingly internationally. Pricing starts from around GBP 14.95 per month; there is no free trial and no permanently free version.