Calabrio ONE
Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
What is Calabrio ONE?
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
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The official website of Calabrio ONE is https://www.calabrio.com/one-awards/
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
Calabrio ONE belongs to the Call Center Workforce Management, Speech Analytics, Call Center, Call Recording, Call Tracking, Contact Center, Contact Center Quality Assurance, Customer Experience, Quality Management, Workforce Management category.
Calabrio ONE offers features such as Agent Interface, Call Monitoring, Call Recording, Employee Scheduling, For Call Centers, Labor Forecasting, Performance Metrics, Queue Management, Reporting/Analytics, Automatic Transcription, Customer Experience Management, Natural Language Processing, Predictive Analytics, Self-Service Search, Sentiment Analysis, Surveys & Feedback, Call Routing, Call Transfer, Caller ID, Contact Management, Call Transcription, Computer Telephony Integration, Recording, Reporting & Statistics, Voice Mail, CRM, Quality Management, Employee Coaching Tools, Feedback Management, Multi-Channel Communication, Third-Party Integrations, Compliance Management, Employee Management, Self Service Portal, Time Off Management.
No, Calabrio ONE does not offer a free trial.
Pricing
Starting at:
USD 295/one time
Free Trial Available
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