Calabrio ONE – Features, Pricing & Reviews 2026 | Krowdbase
Calabrio ONE logo

Calabrio ONE

Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.

What is Calabrio ONE?

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

Screenshots

screenshot of Calabrio ONE
screenshot of Calabrio ONEscreenshot of Calabrio ONE

Video

Features

Agent Interface
Call Monitoring
Call Recording
Employee Scheduling
For Call Centers
Labor Forecasting
Performance Metrics
Queue Management
Reporting/Analytics
Automatic Transcription
Customer Experience Management
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Call Routing
Call Transfer
Caller ID
Contact Management
Call Transcription
Computer Telephony Integration
Recording
Reporting & Statistics

FAQ

The official website of Calabrio ONE is https://www.calabrio.com/one-awards/

Pricing

Starting at:

$295/one time

Free Trial Available

Reviews(0)

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