Cinareo
Cinareo is a capacity planning & workforce management software that creates capacity plans and financial forecasts for contact centers.
What is Cinareo?
Cinareo is a capacity planning and workforce management software designed for contact centers and back-office operations. This SaaS application features a step-by-step wizard that creates optimal capacity plans, financial forecasts, recruitment plans, and training schedules up to 3 years in advance. Cinareo complements existing WFM platforms 1. Short- to long-range planning Provides multi-skilled contact centers and back-office operations with up to 3 years of advance planning. 2. Detailed budgets Create budgets that include both agent and support staff costs, overtime and hiring ahead of attrition. 3. What-if scenario modelling Enables assessment of benefits and impact on capacity, staff and budget to help make the right & informed decisions. 4. Recruitment and Training Allows you to plan for how many to hire and when, for what queue or skill and the number of trainers needed. 5. Support Staff Planning Calculate the optimal number of support staff to agents.
Features
Reporting/Analytics
Capacity Planning
Scenario Planning
FAQ
The official website of Cinareo is http://www.cinareo.com/
Cinareo belongs to the Capacity Planning, Demand Planning category.
Cinareo offers features such as Reporting/Analytics, Capacity Planning, Scenario Planning.
No, Cinareo does not offer a free trial.
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