Cisco Finesse
Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards.
What is Cisco Finesse?
Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards. Cisco Finesse allows agents and managers to use single sign on (SSO) ... Read more
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The official website of Cisco Finesse is https://www.cisco.com/c/en_in/products/contact-center/finesse/index.html
Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards. Cisco Finesse allows agents and managers to use single sign on (SSO) ... Read more
Cisco Finesse belongs to the Contact Center, Contact Center Quality Assurance, Customer Communications Management, Customer Service category.
Cisco Finesse offers features such as Agent Interface, Automated Routing, Chatbot, Quality Management, Reporting/Analytics, Call Recording, Customer Experience Management, Employee Coaching Tools, Multi-Channel Communication, Alerts/Notifications, Chat/Messaging, Customer History, Interaction Tracking, Knowledge Base Management, Reporting & Statistics.
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