EcholoN
EcholoN as customer service software with mobile client for field service. Expandable with useful modules, adaptable to your needs.
What is EcholoN?
Made in Germany: our IT Service Software. No matter if it is your internal IT or customers of your product or service. IT Service Management helps you to effectively manage your service processes and service activities, as well as to respond to requests in a personalized and professional manner. The modular, highly integrated EcholoN covers all disciplines of ITIL-compliant IT service management. Adaptable to your needs & expandable.
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The official website of EcholoN is https://www.echolon.de/
Made in Germany: our IT Service Software. No matter if it is your internal IT or customers of your product or service. IT Service Management helps you to effectively manage your service processes and service activities, as well as to respond to requests in a personalized and professional manner. The modular, highly integrated EcholoN covers all disciplines of ITIL-compliant IT service management. Adaptable to your needs & expandable.
EcholoN belongs to the Customer Service, Field Service Management, Help Desk, IT Asset Management, IT Management, IT Service, IT Ticketing Systems, ITSM, Issue Tracking, Knowledge Base, Quality Management, Service Desk, Ticketing category.
EcholoN offers features such as Alerts/Escalation, Call Center Management, CRM, Dashboard, Inbox Management, Knowledge Base Management, Queue Management, Reporting & Statistics, Surveys & Feedback, Billing & Invoicing, Calendar Management, Customizable Forms, Dispatch Management, Mobile Access, Quotes/Estimates, Scheduling, Service History, Work Order Management, Access Controls/Permissions, Automated Routing, Multi-Channel Communication, Prioritization, Real-Time Notifications, Reporting/Analytics, Self Service Portal, Service Level Agreement (SLA) Management, Alerts/Notifications, Asset Tracking, Audit Management, Barcode/Ticket Scanning, Compliance Tracking, Configuration Management, Inventory Management, Support Ticket Management, Compliance Management, Remote Access/Control, Server Monitoring, Ticket Management, Problem Management, Real-Time Monitoring, Task Management, Third-Party Integrations, Workflow Management, Help Desk Management, Incident Management, Support Ticket Tracking, Service Catalog, Assignment Management, Issue Auditing, Recurring Issues, Catalog Management, Collaboration Tools, Customizable Branding, Customizable Templates, Full Text Search, Knowledge Management, User Management, Change Management, Corrective and Preventive Actions (CAPA), Document Coding & Control, Document Management, Quality Control, Training Management, Customer Data Management, Employee Management.
No, EcholoN does not offer a free trial.
Pricing
Starting at:
USD 5500
Free Trial Available
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