eDesk – Features, Pricing & Reviews 2026 | Krowdbase
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eDesk

eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster.

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What is eDesk?

eDesk helps eCommerce brands deliver seriously extraordinary customer service, everywhere they sell. Our AI-powered automation solutions streamline customer support processes for faster response time, to improve productivity and profitability. eDesk integrates with 250+ marketplace, webstore, social and logistics channels; more than any other customer support software. The suite covers all the help desk solutions, combined with an award-winning Smart Inbox, Live Chat, Feedback and Insights.

Screenshots

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Categories

Contact Center Quality Assurance SoftwareCustomer Engagement SoftwareCustomer Service SoftwareCustomer Support Software

Features

Feedback Management
Multi-Channel Communication
Reporting/Analytics
Third-Party Integrations
Activity Dashboard
Alerts/Notifications
Communication Management
Customer History
Engagement Tracking
Live Chat
Alerts/Escalation
Call Center Management
CRM
Inbox Management
Queue Management
Reporting & Statistics
Surveys & Feedback
Chatbot
Customer Database
Email Management
Access Controls/Permissions
Automated Routing
Prioritization
Real-Time Notifications

FAQ

The official website of eDesk is https://www.edesk.com/

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