eDesk
eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster.
What is eDesk?
eDesk helps eCommerce brands deliver seriously extraordinary customer service, everywhere they sell. Our AI-powered automation solutions streamline customer support processes for faster response time, to improve productivity and profitability. eDesk integrates with 250+ marketplace, webstore, social and logistics channels; more than any other customer support software. The suite covers all the help desk solutions, combined with an award-winning Smart Inbox, Live Chat, Feedback and Insights.
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The official website of eDesk is https://www.edesk.com/
eDesk helps eCommerce brands deliver seriously extraordinary customer service, everywhere they sell. Our AI-powered automation solutions streamline customer support processes for faster response time, to improve productivity and profitability. eDesk integrates with 250+ marketplace, webstore, social and logistics channels; more than any other customer support software. The suite covers all the help desk solutions, combined with an award-winning Smart Inbox, Live Chat, Feedback and Insights.
eDesk belongs to the Contact Center Quality Assurance, Customer Engagement, Customer Service, Customer Support, Help Desk, eCommerce category.
eDesk offers features such as Feedback Management, Multi-Channel Communication, Reporting/Analytics, Third-Party Integrations, Activity Dashboard, Alerts/Notifications, Communication Management, Customer History, Engagement Tracking, Live Chat, Alerts/Escalation, Call Center Management, CRM, Inbox Management, Queue Management, Reporting & Statistics, Surveys & Feedback, Chatbot, Customer Database, Email Management, Access Controls/Permissions, Automated Routing, Prioritization, Real-Time Notifications, Self Service Portal, Service Level Agreement (SLA) Management, Order Management, Shipping Management.
No, eDesk does not offer a free trial.
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