Best Customer Support Software for 2026 - Krowdbase

Freshdesk is a help desk platform used by small businesses in IT and education. It helps teams manage support tickets across channels, with strengths in automation and collaboration. Users value ticket tracking and real-time chat, but cite limits in ...load more

Intercom is the leading AI customer service company, helping businesses deliver incredible customer experiences at scale.

With Help Scout, you can be available everywhere your customers need help, while giving your team the collaboration, organization, and automation tools they need to move faster. Deliver email, self-service, and live chat support from one powerful pla...load more

Zoho Desk helps small businesses manage customer support across email, chat, and social media platforms. Its most used by administrative and IT teams in service-oriented firms. Reviewers value its ticket management and automation tools, though report...load more

Kayako is an AI-enabled help desk platform that transforms customer service. It automates repetitive tasks, allowing agents to focus on complex issues. Kayako's intelligent learning capabilities ... Read more

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the...load more

Tidio helps small businesses manage customer conversations through live chat, chatbot automation, and multichannel messaging. Its most used by admin teams and solo entrepreneurs in service-driven roles. It offers fast setup and real-time engagement t...load more

[New: Unlimited Agent Pricing] HappyFox is a cloud based help desk software with built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other automation features to drastically improve support...load more

Kustomer is the top-rated CRM, helping top brands deliver modern customer service that creates customers for life. Powered by AI, Kustomer scales to meet the needs of contact centers and businesses, enabling companies to deliver effortless, consisten...load more

Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether theyre in the contact center or working remote. Scale and optimise service by leveraging AI and integrating popular support c...load more

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operational layer to IT, AI Agents take the first action, fr...load more

Zendesk Suite helps small businesses manage customer support across email, chat, and messaging channels. Its most used by IT services and software services teams handling daily ticketing workflows. Reviewers highlight its structured ticket management...load more

LiveAgent enables small businesses to manage customer support across chat, email, and social channels. Its most used by support and admin teams in IT services and retail industries. Ticket management and chat history are standout features while mobil...load more

We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.

Birdeye helps manage reviews, messaging, and customer interactions from one dashboard. Its most used by marketing and administrative teams who rely on daily workflows. The platforms review automation and response management stand out, though contract...load more

Lime Connect is the leading German software for customer messaging and AI support automation that helps SMBs and large companies connect to their customers. The solution offers a central inbox for customer communication via website, WhatsApp, Faceboo...load more

NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continu...load more

Use the power of Smartsupp live chat to genuinely connect with your visitors and boost online sales. Offering human, chatbot and AI support, businesses benefit from win-win customer service that empower the customer and business, simultaneously. Auto...load more

Front helps small teams manage high-volume customer communication through a shared inbox and internal chat. It s most used by SMBs in marketing and logistics. Reviewers highlight its automation and tagging tools, though pricing and filter quirks are ...load more

Yonyx aids decision support by using interactive decision trees, ensuring accurate, consistent, and informed decision-making.

Timesheets by Tempo is the number one time-tracking app in Jira. Stop losing time and start gaining insight with AI-powered automated time-tracking. Produce reliable data for reporting, invoicing and accounting. Timesheets makes logging time easy, fa...load more

Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7, US-based support.

HelpCrunch's Live Chat is the most customizable chat solution on the market that helps you communicate with your customers in real time, increase conversions and sales, improve support, and grow ... Read more

Tracker is a fully integrated ATS and Recruitment CRM designed for staffing and recruiting firms, across industries. As a leader in the recruitment software space, Tracker delivers an all-inclusive user experience for your entire business, and we ens...load more

Zight (formerly CloudApp) is on a mission to enable happier & more productive workplaces with better communication to help people save time and reduce misunderstandings. Zight is used for internal ... Read more